本文是留学生assignment范例，题目是“Analysis of Recruitment Issues at Blooming Gifts Company（礼品公司的招聘问题分析）”，本研究分析了呼叫中心公司盛开礼品公司在招聘中存在的问题。从案例研究中可以看出，由于恶劣的工作条件，员工的积极性和表现都存在问题。高生病率，低员工流动率，低员工绩效和低员工产出。公司董事越来越担心员工的士气低落，这就需要对公司的招聘和选择政策/战略、激励员工的管理投入和离职问题进行一些分析。下面将对这些问题进行分析。
Abstract 摘要
This study analyses the problems of recruitment in Blooming Gifts company, a call centre company. From the case study there are issues around worker motivation and performance due to poor working conditions. There is high sickness rate, poor employee turnover, poor employee performance and low employee output. Company directors are becoming increasingly worried with the low morale of employees and this has necessitated some analysis about the company’s recruitment and selection policies/strategies, managerial input in motivating workers and turnover issues. These issues are analysed below.
According to the CIPD website, good recruitment is essential for organizational development and growth. An effective recruitment resourcing is essential for the successful daily functioning of the organization (CIPD, 2019). Therefore, it is essential for Blooming to adhere to these.
根据CIPD网站，良好的招聘对组织的发展和成长至关重要。有效的招聘资源是组织日常运作成功的关键(CIPD, 2019)。因此，坚持这些对绽放是至关重要的。
1.Introduction引言
This section discusses recruitment and selection process and how this can be improved in relationship with Blooming Gifts. The concept of employer branding improvement is discussed also as it relates with Blooming especially the impact of such in attracting the right candidates to the company. Company directors must understand the importance of treating potential candidates as customers due to issues around quality, values and worker impact/retention.
本节讨论招聘和选择过程，以及如何改善与盛开礼品的关系。此外，本文还讨论了雇主品牌提升的概念，因为它与绽放有关，特别是在吸引合适的候选人进入公司方面的影响。公司董事必须理解，由于质量、价值观和员工影响/保留等问题，将潜在候选人视为客户的重要性。
2.What is Recruitment?招聘是什么?
Recruitment in organizations have been severally defined with specific advantages it brings to the organization. The Recruitment process is a matching activity between applicant and job which is dependent first on the organisationclearly defining and specifying a need, second on utilising appropriate recruitment methods effectively and thirdly on reviewing, evaluating and modifying the recruitment system in the light of experience(Pilbeam and Corbridge, 2014).
组织内的招聘被分别定义为它给组织带来的特定优势。招聘过程是一个匹配的申请人之间的活动和工作首先依赖organisationclearly定义和指定需求,其次利用合适的招聘方法有效地复习第三,评价和修改招聘体系的经验(Pilbeam and Corbridge, 2014))。
CIPD (2019), defines recruitment as the process which involves attracting and selecting individuals into a job role. It has to do with the process a company uses in finding and hiring most qualified candidates for a job opening. In order to promote effective recruitment practice, the human resources department ensures the provision of an effective recruitment process which includes for example, the job design, job opening, selection criteria, performance appraisal, reward systems, career and succession plans, promotions and transfer (Compton et al, 2009).
3.What is Selection?选择是什么?
Firstly, it is important to state that both recruitment and selection are an integral part of the organization’s human resource management. As stated above, recruitment has to do with the process a company uses in finding and hiring the most qualified candidates for a job opening while selection is the process of engaging various forms of assessments to pick candidates with the best potential for the job (Bartram, 2000).
首先，重要的是要说明招聘和选拔都是组织人力资源管理的组成部分。如上所述，招聘与公司在寻找和招聘一个职位空缺的最合格的候选人的过程有关，而选择则是通过各种形式的评估来挑选最有潜力的候选人的过程(Bartram，2000)。
Selection is the process by which managers and others use specific instruments to choose from a pool of applicants a person or persons more likely to succeed in the job(s), given management goals and legal requirements (French and Rumbles, 2010). It involves developing a system which an organization designs to support employing the right candidates (Torrington et al, 2017).
4.Differences between Recruitment and Selection招聘和选择的区别
The difference between recruitment and selection is evident from the analysis above. Both recruitment and selection are an integral part of the organizations’ human resources management drive.It has to do with the process a company uses in finding and hiring most qualified candidates for a job opening while selection is the process of engaging various forms of assessments to pick candidates with the best potential for the job (Bartram, 2000).
从上面的分析可以看出，招聘和选择之间的差异是明显的。招聘和选拔都是组织人力资源管理的一个组成部分。它与一个公司在寻找和雇用一个职位空缺的最合格的候选人的过程有关，而选择是一个过程，参与各种形式的评估，以选择候选人与工作的最佳潜力(Bartram，2000年)。
Some assessments techniques include competency based interviews, literacy/numerical tests, gamification, online tests amongst others.
5.Improving Recruitment改善招聘
Firstly, the recruitment process must be clearly stated and understood by the management team responsible (CIPD, 2019). The recruitment process used depends on the needs of the organization and what they expect from workers.
首先，招聘过程必须被负责的管理团队清楚地陈述和理解(CIPD, 2019)。招聘过程的使用取决于组织的需要和他们对工人的期望。
Specifically, to improve the recruitment process of an organization, the organization should create a role profile which defines the requirements for each role and what is expected and the kind of workers to fit in this role (Armstrong, 2017). After this is decided, then the company should decide where candidates should come from and then define clearly the terms of pay (Armstrong, 2017). Finally, a thorough analysis of the organization’s strengths and weakness in what can retain or put off workers must be done in order to avoid mistakes of the past (Armstrong, 2017).
6.Improving Selection提高选择
According to CIPD (2019), two main process of selection includes shortlisting and processing. In order to assure effective shortlisting and processing, CIPD recommends that the process used by the organization should be such that only the right candidates are selected.
根据CIPD(2019)，选择的两个主要过程包括shortlisting和processing。为了确保有效的筛选和处理，人事与发展委员会建议，组织使用的程序应该只选择正确的候选人。
In order to assure effective shortlisting and processing, CIPD recommends that the process used by the organization should be such that only the right candidates are selected. This process could involve, defining the requirements, defining role profiles, engaging rigorous tests, interviews and obtaining references. It also requires that those who form assessment panel should have the necessary skills to do so (Armstrong, 2017; CIPD, 2019).
This study has analysed the problems currently being faced by Blooming gifts. Evidence from the case study shows that worker morale is low, sickness leave is high and management is concerned that it is struggling to get ‘good staff’, employee performance is low and impact on service is poor.
This study recommends that the quality of management must improve if the right kind of workers would be attracted and retained. Hoile (2017), states that the organization must consider its employer brand and reputation to attract the best candidates. Finally, with all said, a rigorous recruitment and selection process is required to improve the kind of employees employed in Blooming. Some of the steps provided include defining the requirements, attracting the candidates, sifting the applications appropriately, interviewing, rigorous testing of candidates, assessing the candidates and obtaining references.
这项研究建议，如果想吸引和留住合适的工人，必须提高管理质量。Hoile(2017)指出，组织必须考虑其雇主的品牌和声誉，以吸引最好的候选人。最后，综上所述，我们需要一个严格的招聘和选拔过程来提高我们雇佣的员工类型。提供的一些步骤包括定义要求、吸引候选人、适当筛选申请、面试、对候选人进行严格测试、评估候选人和获得推荐信。
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