留学生客户关系管理课程作业代写问卷调查(questionnair):本文是关于员工持有超市会员卡的态度调查。问卷调查是实行课程作业的先决步骤，一个好的问卷调查，僵尸一个好的作业例证。用事实分析，用事实说话，符合科学狐疑实证研究精神。1. How often do you visit the supermarket?
3-4 times a week ( ) 1-2 times a week ( )
Once a fortnight ( ) Other - specify ( ) -------------------
2. Which supermarket do you visit the most?
Tesco ( ) Asda ( ) Morrisons ( ) Sainbury’s ( )
Other ( )
3. Do you have any supermarket loyalty cards?
a) Yes ( ) No ( )
b) If yes, for which supermarkets?
Tesco ( ) Asda ( ) Morrisons ( ) Sainbury’s ( )
Other ( )
4. Please indicate the extent to which you agree or disagree with each of the following statements about applying for the loyalty cards the supermarket.
Strongly disagree Disagree Neither agree nor disagree Agree Strongly Agree
a. The decoration of the loyalty cards can satisfy you
b. You feel the applying conditions of cards are not rigor
c. Staffs’ attitude is good when you apply for loyalty cards
d. There are many favorable goods for card members that non membership can’t enjoy.
5. Please indicate the extent to which you agree or disagree with each of the following statements about customer service when you have the loyalty card.
Strongly disagree Disagree Neither agree nor disagree Agree Strongly Agree
a.
6. Please indicate the extent to which you agree or disagree with each of the following statements about supermarket environment.
Strongly disagree Disagree Neither agree nor disagree Agree Strongly Agree
a. The supermarket has free bus and parking lots for members
7. Please indicate the extent to which you agree or disagree with each of the following statements about staff’s attitude towards loyalty card holders.
Strongly disagree Disagree Neither agree nor disagree Agree Strongly Agree
a. Staffs are polite to membership customers
g.
h.(9) Supermarkets will not deprive of customers’ interests using the term of “ultimate explaining power”.
A. very disagree B. not agree C. general D. agree E. very agree
(10) The cards’ information can be rightly protected and can not be used improperly
A. very disagree B. not agree C. general D. agree E. very agree
(11) The queue time for customers to wait when you apply for loyalty cards is short
A. very disagree B. not agree C. general D. agree E. very agree
(12) When customers face problems, staffs deal with them on time
A. very disagree B. not agree C. general D. agree E. very agree
(13) Staff can provide service to customers quickly
A. very disagree B. not agree C. general D. agree E. very agree
(14) There are detailed tips and clues for membership customers such as promotions, lower prices
A. very disagree B. not agree C. general D. agree E. very agree
(15)
A. very disagree B. not agree C. general D. agree E. very agree
(16) Staffs are well knowledge and can answer membership customers’ questions
A. very disagree B. not agree C. general D. agree E. very agree
(17) Staffs can give personalized suggestions to members
A. very disagree B. not agree C. general D. agree E. very agree
(18) When conflicts happen, staffs can deal with them to satisfy membership customers
A. very disagree B. not agree C. general D. agree E. very agree
(19) Members can be provided added-value services
A. very disagree B. not agree C. general D. agree E. very agree
(20) I think loyalty card can bring many benefits and it is a very important factor for me to choose supermarket
A. very disagree B. not agree C. general D. agree E. very agree
(21) My experience in the supermarket is happy
A. very disagree B. not agree C. general D. agree E. very agree
(22) Services provided by the supermarket is better than my expectations
A. very disagree B. not agree C. general D. agree E. very agree
(23) contrast on other supermarkets, I am satisfied with this
A. very disagree B. not agree C. general D. agree E. very agree
(24) This supermarket’s goods are cheap and good, I am very satisfied with it
A. very disagree B. not agree C. general D. agree E. very agree
(25) if next time I will go to supermarket, my intention to choose this
A. very low B. low C. general. D. high E. very high
(26) The possibility for me to recommend the supermarket
A. totally impossible B. impossible C. general. D. possible E. very possible
(27) if there is new chance, I will choose this supermarket
A. 留学生作业代写totally impossible B. impossible C. general. D. possible E. very possible
1. Basic information
Gender: A. male ( ) B. female ( )
Please select your age group:
A. <20 ( ) B.21-30 ( ) C. 31-40 ( ) D. 41-50 ( )
E.>51( )