QUESTIONNAIRE
Part1: Personal information
Question one: Gender (Please circle one)
代写留学生作业1. Male 2. Female
Question two: Nationality ________________________________________________
Question three: Age (Please tick one)
1. 15-20 2. 21-25 3. 26-35 4. 36-45 5. 46-55 6. 56-65
Question four: EDUCATION: What qualifications have you achieved? (Please circle one)
1.Technical 2.Ceritificate 3. Bachelors 4.Master 5. MBA 6.Others________
Question five: What was your major? _________________________________________
Part two: Customers satisfaction
1. How would you rate your level of overall satisfaction with the service that is offered by employees in luxury hotels? (Last three visits)
Extremely satisfied 1 2 3 4 5 Extremely dissatisfied
2. How would you rate your level of overall satisfaction with the guest technology in the hotel? (Last three visits)
Extremely satisfied 1 2 3 4 5 Extremely dissatisfied
3. To what extent does the access to good, up to date technology affect your decision while selecting a hotel?
Greatly 10 9 8 7 6 5 Somewhat 4 3 2 1 Does not
Part three: Customer Technology Readiness
4. When you stay in a hotel, you prefer to talk or ask service from people (employees) rather than using technology based self service?
代写留学生作业Strongly agree 1 2 3 4 5 Strongly disagree
5. You can usually figure out new high-tech products and service without help from others?
Strongly agree 1 2 3 4 5 Strongly disagree
6. An increase in the room tariff, could allow all the premium services to be delivered to you as a part of the standard room services. Would you be willing to pay this extra amount instead of paying an http://www.1daixie.com/liuxueshengzuoye/additional fee for the usage of each extra premium service?
10 9 8 7 6 5 4 3 2 1
1. 7. Could you please award the appropriate ranking for the service provided for the last time you requested tech support in a Hotel?
Please mention chain / hotel : ________________________________________
Speed or response: Very Important 10 9 8 7 6 5 4 3 2 1 Least Important
Knowledge: Very Important 10 9 8 7 6 5 4 3 2 1 Least Important
Courteousness: Very Important 10 9 8 7 6 5 4 3 2 1 Least Important